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Privacy Policy

Privacy Policy for Gohar Petroleum Service

Effective Date: September 5, 2026

Last Updated: September 5, 2026

At Gohar Petroleum Service ("we," "our," or "us"), we are committed to protecting the privacy and security of the personal information collected from our customers, station visitors, commercial accounts, vendors, and website users.

This Privacy Policy details how we collect, use, disclose, and safeguard your personal information across our physical fuel service stations, commercial distribution operations, and digital communications.

1. Information We Collect

We collect personal data to deliver fuel, lubricant products, fleet accounts, and customer support. The types of information we may collect include:

A. Information Provided Directly by You

  • Contact & Business Details: Full name, phone number, mailing address, email address, company name, and tax identification details for commercial billing or fleet services.

  • Payment & Transaction Details: Bank account details, payment card records (processed securely via PCI-DSS compliant providers), cash receipts, and purchase history.

  • Inquiries & Correspondence: Records of communications when you contact us via email, phone, or in-person regarding fuel delivery, credit accounts, or general feedback.

B. Information Collected Automatically at Fuel Stations

  • CCTV Surveillance: Video recordings captured at our forecourts, payment counters, and facility premises for safety, asset protection, and fraud prevention.

  • Vehicle Data: Vehicle registration numbers captured during retail transactions, fleet card processing, or station monitoring.

  • Point-of-Sale (POS) Records: Transaction logs, fuel volume, timestamps, and payment status.

C. Digital & Communication Data

  • Technical Logs: Device details, network IP address, and browser metadata when contacting or accessing online services.

2. How We Use Your Information

We process your personal information for specific, lawful business purposes:

  • Core Services: Processing fuel sales, lubricating oil deliveries, and managing commercial and retail customer accounts.

  • Customer Support: Resolving inquiries, billing disputes, issuing invoices, and managing ongoing commercial relationships.

  • Safety & Security: Monitoring facility safety, preventing fuel theft, ensuring physical security via CCTV, and protecting site operations.

  • Legal Compliance: Complying with tax laws, petroleum safety regulations, environmental standards, and lawful law enforcement requests.

3. Information Sharing and Disclosure

We do not sell, trade, or rent personal data to third parties. Information may be shared under the following conditions:

  • Authorized Service Providers: Third-party vendors providing payment processing, IT support, logistics, and legal or accounting services under strict confidentiality agreements.

  • Regulatory & Government Bodies: Oil & Gas Regulatory Authority (OGRA), environmental protection agencies, tax authorities, or law enforcement entities when required by law or judicial order.

  • Business Operations & Safety: To protect our legal rights, investigate fraud or property damage, and enforce business agreements.

4. Data Security

We implement standard administrative, physical, and technical safeguards to protect your personal data from unauthorized access, loss, or disclosure:

  • Physical Control: Access-controlled administrative facilities and secured CCTV footage storage.

  • Technical Safeguards: Encrypted digital storage, restricted database access, and secure transaction processing.

5. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes outlined in this policy, satisfy legal/tax accounting obligations, or resolve ongoing disputes. CCTV footage is periodically overwritten on a standard operational schedule unless required for an ongoing investigation.

6. Your Data Rights

Subject to local laws and regulations, you have the right to:

  • Request access to the personal information we hold about you.

  • Request corrections to incomplete or inaccurate data.

  • Request the deletion of data, provided it is no longer required for legal or regulatory compliance.

7. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us directly at:

  • Company Name: Gohar Petroleum Service

  • Address: 277/HR More, Maroot Road, Fort Abbas, District Bahawalnagar, Pakistan

  • Phone: +92 300 4221277

  • Email: goharpetroleums@gmail.com